Return, Refund & Cancellation Policy

EFFECTIVE DATE: OCTOBER 01, 2026 | VERSION 2.0

At Ferrando Global Solutions ("FGS", "we", "us", or "our"), we deliver high-caliber software engineering, technical consultancy, cloud architectures, Microsoft Dynamics 365 implementations, and bespoke digital solutions. We operate on principles of transparency, accountability, and engineering excellence. This policy establishes clear, binding rules covering return windows, project cancellations, milestone refund eligibility, and payment disbursement timeframes.

Summary of Policy Windows & Timeframes at a Glance

1. Scope & Service Nature

FGS specializes in custom software development, cloud infrastructure setup, UI/UX design, and technology consulting. Because our services require the immediate allocation of highly skilled software engineers, architects, and designers, deliverables are fundamentally custom and non-tangible. This policy applies to all engagements commissioned under a Statement of Work (SOW), proposal, or digital contract with Ferrando Global Solutions.

2. Cancellation Policy & Notice Windows

Clients may cancel an ongoing service engagement under the following specific conditions:

• Pre-Kickoff Cancellation Window (7 Days): If a cancellation notice is received in writing within seven (7) calendar days of contract signing or initial deposit payment, and prior to the commencement of technical discovery, architecture design, or active sprint work, the project will be cancelled with a 100% refund of fees paid, less any direct payment gateway or bank transfer transaction charges.
• Active Milestone Projects (14 Days Written Notice): Once project work has commenced, either party may terminate the engagement by providing a minimum of fourteen (14) calendar days formal written notice to contact@ferrandoglobal.com. Development will conclude at the end of the notice window.
• Ongoing Retainers & Dedicated Teams (30 Days Notice): Monthly retainer contracts (such as dedicated software engineering pods or maintenance retainers) require thirty (30) calendar days written notice prior to the start of the subsequent monthly billing cycle.

3. Refund Eligibility & Calculation Rules

Refunds are calculated based on verifiable milestone progress and project deliverable acceptance:

• Uncommenced Milestones (100% Refundable): Any prepaid sums allocated to future milestones where technical work has not yet commenced will be refunded in full.
• In-Progress Milestones (Prorated Refund): For milestones active at the time of cancellation, fees will be calculated based on the verified percentage of completed deliverables and allocated engineering hours up to the cancellation effective date. Any unexpended portion of the milestone advance will be refunded, and FGS will deliver all work-in-progress code, documentation, and design assets created up to that point.
• Completed & Accepted Milestones (Non-Refundable): Once a milestone deliverable is formally reviewed, accepted in writing, or deployed to production following client sign-off, payments for that milestone are non-refundable.
• Third-Party Software, Hosting & Licenses: Direct costs paid to third parties on behalf of the client (such as domain registrations, third-party software licenses, cloud computing charges, or specialized APIs) are non-refundable as governed by the third-party providers' policies.

4. Refund Timeframes & Disbursement Methods

Following mutual written approval of the final settlement calculation, approved refunds are disbursed within seven (7) to ten (10) business days. Refunds are remitted directly to the original funding source (corporate bank wire, SWIFT/NEFT transfer, or corporate credit card) used for the initial transaction. FGS is not liable for downstream delays caused by international intermediary banks or currency conversion processing.

5. Return Policy for Digital Assets & Software Licenses

Because software, design assets, and cloud configurations are non-physical digital property:

• Client Confidential Data: Upon cancellation, FGS will immediately return or securely destroy all proprietary data, database backups, API secrets, and client-furnished assets in our possession, certifying deletion in writing upon request.
• Deliverable Handover: For all paid and partially paid milestones, the Client receives full ownership rights and complete repositories/source archives as stipulated in the SOW.
• Revocation of License for Refunded Work: If a milestone or deliverable is cancelled and refunded, any proprietary licenses or usage rights granted by FGS for that uncompleted deliverable are immediately revoked. The client may not deploy, reproduce, or commercialize refunded code or designs.

6. Defect Rectification & 30-Day Post-Launch Warranty

Before requesting cancellation based on technical non-conformity, clients are protected by our standard warranty. FGS provides an inclusive 30-calendar-day warranty period following production go-live. During this period, our engineering team will rectify any verifiable bugs, errors, or functional discrepancies against agreed SOW specifications at zero additional cost to the client.

7. Dispute Escalation & Resolution Process

If an amicable agreement cannot be reached at the project management level, the client may escalate the matter directly to our executive leadership at contact@ferrandoglobal.com. Executive leadership will conduct a priority review within five (5) business days. Both parties commit to a mandatory 30-day good-faith negotiation period to resolve commercial differences prior to initiating formal arbitration or legal proceedings.

8. Cancellation & Refund Inquiries

To submit a formal cancellation request or inquire about a refund status, please contact:

Email: contact@ferrandoglobal.com
Attention: Operations & Commercial Accounts Department
Phone: Phone: 8668126790
Global Headquarters: Old No 2/14, New No 7B, (Plot Nos.4 & 14A Part), Pallavan Salai, Ponnusamy Nagar, Sembiam, Chennai, Tamil Nadu, India, 600011
Web Policy: ferrandosolutions.com/return-refund-cancellation